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Installer Help

  • Installer Help
Home Downloads Software Designer 2 Installer Help

Installing on Windows 10

We are aware some users are seeing a Microsoft “unrecognised app” warning when installing Designer and Director v2.8.  

Our developers have investigated, and it appears to be an artificial “intelligence” algorithm and frustratingly it seems the only way to resolve it is for enough users to install it anyway for it to be crowd-sourced as “safe”. 

We can assure you; we have an exemplary software security record and our customers have been able to download, install and use our software with every confidence for over 15 years. Nothing has changed there! 

If, when you try to install our software, you see the following message pop up… 

All you need to do is click More info.  

The window will have a new button that reads Run anyway. We promise you that the software is as perfectly safe as it has always been. 

From there, the install will proceed as normal.  

Sorry for the inconvenience, hopefully this will resolve itself soon. 

If you have any other issues installing Designer, please email our excellent support team at support@pharoscontrols.com  

Pharos Architectural Controls Limited
International House
7 High Street
Ealing Broadway
London W5 5DB
United Kingdom

+44 (0)20 7471 9449

sales@pharoscontrols.com

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  • Why Pharos?
    • What is Pharos?
    • Applications
      • Bridges & Structures
      • Water Features
      • Landscapes
      • Urban Spaces
      • Cityscapes
      • Facades
      • Heritage Architecture
      • Video Mapped Buildings
      • Themed Attractions
      • Museums & Exhibitions
      • Art Installations
      • Son et lumière
      • Venues
      • Stadiums & Sports
      • Retail
      • Hospitality
      • Residential
      • Healthcare
      • Places of Worship
    • Features
      • Intelligent Programming
      • Extensive Fixture Support
      • Powerful Pixel Mapping
      • Sophisticated Triggering
      • Remote Management
      • Easy Integration
      • Endless Scalability
      • Intuitive Software
      • Extreme Reliability
  • Products
    • Controllers
      • LPC Family
        • LPC (Lighting Playback Controller)
        • LPC X
        • TPC (Touch Panel Controller)
        • TPC + EXT
      • VLC Family
        • VLC (Video Lighting Controller)
        • VLC+
      • Which controller do I need?
    • Software
      • Designer 2
      • Director
    • Pharos Cloud
    • Wall Stations
      • BPS
      • TPC (Touch Panel Controller)
      • TPS
    • Remote Devices
      • EDN
      • BPS
      • RIO
      • RIO A (AUDIO)
      • RIO D (DALI)
    • Accessories
      • SDI
      • CVD / CCD
      • EXT
      • POE
      • RDM
  • Showcase
  • Downloads
    • Software
      • Designer 2
      • Director
      • Migrating to Designer 2
      • Software Archive
      • Legacy Designer 1
    • Brochures
    • Documentation
      • Datasheets & Specifications
      • Manuals
      • Application Notes
      • Wiring Diagrams
      • Document Archive
    • Resources
      • Custom Presets
      • Custom Web Interfaces
      • Drafting Aids
      • IO Modules
      • Project Files
      • Script Examples
      • Timeline Presets
      • TPC Interface Themes
      • Web Interface Themes
  • Support
    • Online Help
    • Video Tutorials
      • Online Training
      • Designer 2 Tutorials
      • Webinars
      • Pharos Cloud Tutorials
      • Introduction to Scripting
      • Large Projects
    • Tips & Tricks
      • Designer 2 Quick Tips Videos
    • Troubleshooting & FAQ
    • Training
    • Contact Support
  • About Us
    • News
    • Upcoming Trade Shows
    • Careers
    • Stay in Touch
    • Contact Us
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