Presuming that the Controller has successfully booted its firmware (thus its Active LED illuminated) then there is a communication problem between the Controller and the PC running Designer:
Ethernet Problems (Network)
- Quit and restart Designer again once you’re sure that the network is up, use your PC’s LAN status tools.
- By default, the Controllers are set to obtain an IP address from a DHCP server, is there one on the network? Put one up and reset the Controller or set a static IP address via USB.
- Do you have more than one network connection on the PC? Wireless perhaps? If so, did you choose the right network, the one with the Controller(s), when you started Designer?
- Is the Controller’s firmware compatible with Designer? Update it with the TPC recovery procedure, the LPC recovery procedure or LPC X Recovery Tool.
- Are there any managed switches on the network? Traffic storms from 3rd party devices? Try “pinging” the Controller and other network debugging ploys beyond the scope of this document.
Ethernet Problems (One-To-One)
- Quit and restart Designer again once you’re sure that the is network up, use your PC’s LAN status tools.
- By default, the Controllers are set to obtain an IP address from a DHCP server, is the PC running one? Set a static IP address for both parties, the Controller via USB.
- Do you have more than one network connection on the PC? Wireless perhaps? If so, did you choose the right network, the one with the Controller, when you started Designer?
- Is the Controller’s firmware compatible with Designer? Update it with the TPC recovery procedure, the LPC recovery procedure or LPC X Recovery Tool.
Incorrect Ethernet Cable (CAT5/5E/6) Pairing
Not all electrical installers are aware of the subtleties of Ethernet cabling, in particular the correct pairing scheme. While incorrectly paired short cables may work, longer cables almost certainly won’t or may exhibit intermittent errors. Note that simple continuity testers will NOT expose an incorrectly paired cable.
Firmware Issues
For a Controller (or Remote Device) to appear in the network table, it must be on firmware version v2.x.x. If the controller is on firmware version v1.x.x, the Firmware Migration Tool can be used to upgrade the controller to the correct firmware version.
