Pharos is staffed by talented individuals from a diverse range of backgrounds. We offer a rewarding, flexible, supportive working environment, as well as on-site training to develop your skills.
Our current vacancies are listed below, but you are also welcome to make a speculative application by sending your CV to careers@pharoscontrols.com.
Also shown below are vacancies at our sister company Carallon – a product development company that provides R&D services to Pharos.
| Job Reference | PH/TSS/JUN18 |
| Salary | Competitive, dependent on level of experience |
| Working Hours | Full-time (37.5 hours/week) |
| Contract Type | Permanent |
| Location | Pharos Architectural Controls offices, Ealing Broadway, London W5 (The post holder may be required to work at other locations, at the discretion of their line manager.) Please note: you must have the right to work in the UK in order to apply for this role. We are not able to provide sponsorship. |
About Us
Pharos Architectural Controls is committed to providing innovative lighting and audio-viusal control solutions for the architectural and themed entertainment industries. Our award-winning products are installed across the globe in theme parks, shopping malls, stadia, art installations and other iconic structures.
Job Summary
The Technical Support Specialist will respond quickly and effectively to support requests from our customers worldwide, including manufacturer partners, dealers and end-users. These should be reported and logged through our internal support tracking system, and the candidate will work alongside both London-based and remote Pharos technical staff to ensure that every enquiry receives timely and quality service.
The Technical Support Specialist will have some involvement in customer training, and will be comfortable with presenting Pharos products at customer events and tradeshows. The roles will often require assistance with system diagrams and advice on the programming of show files.
Key Responsibilities
- Respond promptly, effectively and consistently to support enquiries for Pharos projects via phone or email (including some out of hours support)
- Use the internal Zendesk support tracking system, ensuring that support requests are logged and responded to correctly
- Assist customers with system designs, configuration, and programming for specific projects
- Assist with regular in-house training for clients and end-users
- Demonstrate Pharos products to potential customers, and occasionally act in a technical sales capacity to support our sales team as required
- Test new products prior to release and provide feedback to the development team
- Manage RMA product returns and generate regular fault tracking reports
- Assist with preparation, build-up and break-down at industry events and tradeshows
Essential Qualifications
- Technical knowledge of lighting or video products and experience of their use in a live event or installation environment
- An understanding of electrical safety
- Ability to apply existing knowledge to unfamiliar problems, suggest possible solutions, and comment on the relative merits of different solutions
- Good working knowledge of computers (Windows/Mac)
- Strong communication skills in both written and verbal English
- Excellent time management, including the ability to prioritise conflicting tasks appropriately
Desirable Extras
- Experience of technical support within the lighting or audio-visual industry
- Familiarity with Zendesk or similar support tracking system
- Training qualification or practical experience of electronics or IT
- A working knowledge of CAD or other drawing applications
| Job Reference | CAR/GSD/2018/01 |
| Salary | Recent graduates: £28,000 plus opportunity for performance bonuses. With work experience: dependent on level of experience |
| Working Hours | Full-time (37.5 hours/week) |
| Contract Type | Permanent |
| Location | Carallon offices, Ealing Broadway, London W5 (The post holder may be required to work at other locations, at the discretion of their line manager.) Please note that we cannot offer visa sponsorship for this graduate level post. You must have the right to live and work in the UK before applying for this role. |
About Us
Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we specialist in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control.
Projects our team designs and manufactures for include:
- The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide
- The Martin Professional P3 LED Video Wall processors
- The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television.
We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.
Job Summary
The Graduate Software Engineer position is within our development team, which works concurrently on a variety of exciting, cutting-edge projects. We offer a very friendly, flexible and supportive working environment, with an internal professional development programme and regular training.
Along with project and line managers, the Graduate Software Engineer will be assigned a senior technical mentor for one-on-one help and support. Our development team is close-knit and highly motivated with a keen interest in the products it creates. A successful candidate should be similarly minded to work in the driven, focused environment required to bring original and ground-breaking products to market.
Programming is mainly in C++ on multiple platforms, and training will be provided where necessary.
Key Responsibilities
- Working on new product features
- Maintaining and bug fixing existing code
- Developing coding and architecture skills
Essential Qualifications
- Engineering, Physics, Computer Science or Mathematics degree undergraduate degree, 2:1 or above, or relevant professional experience
- An interest in computing and technical subjects, and an ability to learn independently with guidance
- Analytical skills, including the ability to understand and reason about complex information from a variety of sources
- Evidence of the ability to work as part of a team, sharing skills, experience and interests with colleagues
- Ability to work independently under the guidance of a senior engineer, taking individual responsibility for work
- Familiarity with Windows
Desirable Extras
- Interest in, and knowledge of, video or lighting for live entertainment
- C++ programming
- Experience with object-oriented design
- Evidence of independent programming, electronics or similar projects and interests
- Excellent time management, including the ability to prioritise conflicting tasks appropriately
- Demonstrable experience with any of the following skill areas:
- Embedded systems development
- Realtime control
- Graphical user interfaces on desktops, tablets or smartphones
- Experience with Qt framework
- Experience of apps development for iOS/Android.
- Familiarity with Linux
- Familiarity with Mac/OSX
| Job Reference | CAR/TEST/AUG18 |
| Salary | Competitive, dependent on level of experience |
| Working Hours | Full-time (37.5 hours/week) |
| Contract Type | Permanent |
| Location |
Carallon offices, Ealing Broadway, London W5 (The post holder may be required to work at other locations, at the discretion of their line manager.) |
About Us
Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we specialise in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control.
Projects our team designs and manufactures for include:
- The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide
- The Martin Professional P3 LED Video Wall processors
- The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television.
We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.
Job Summary
We are looking for an experienced software test specialist to join our team. Primary focus would be on effective manual testing of our industry-leading lighting control and video processing products, however we also utilise automated testing using Squish. We offer a very friendly, flexible and supportive working environment.
Candidates should be able to manage their own time as they will be involved in testing across multiple projects, working independently but under the guidance of the project leader. Good communication skills are essential in liaising with external clients on clarifying field reports as well as working internally with developers to reproduce reported faults. This position is suitable for those with some prior experience of software testing, but training will be provided on our products and related technologies. The ideal candidate will be methodical, with an eye for detail, but will also be able to think creatively to anticipate how customers might use a product and where problems might occur.
Key Responsibilities
- Quality assurance testing of new products and software versions prior to release
- Investigating fault reports to reproduce issues, identify bugs and document them thoroughly in our defect-tracking system
- Create detailed, comprehensive and well-structured test plans and test cases
- Design, develop and execute automation scripts
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements
- Stay up-to-date with new testing tools and test strategies
- Collaborating with colleagues on improving our testing methodology and the efficiency and quality of our QA
Essential Qualifications
- An undergraduate degree in a relevant engineering subject or equivalent
- Proven work experience in software quality assurance
- Strong knowledge of software QA methodologies, tools and processes
- Experience in writing clear, concise and comprehensive test plans and test cases
- Hands-on experience with both manual and automated testing
- A methodical approach and a good eye for detail
- Strong computing skills and an aptitude for learning to use advanced software
- Analytical skills, including the ability to understand and reason about complex information
- Strong communication skills in both verbal and written English
- Excellent time management, including the ability to prioritise conflicting tasks appropriately
- Ability to work independently under guidance
Desirable Extras
- Technical experience working with lighting or AV control products
- Familiarity with video standards and technologies
- Previous experience of project management or team leadership
- Previous experience coding with HTML, JavaScript and/or Lua
- Previous experience with the Squish automated GUI testing system from froglogic
| Job Reference | CAR/MPM/SEP18 |
| Salary | Competitive based on experience |
| Working Hours | Full-time (37.5 hours/week) |
| Contract Type | Permanent |
| Location | Carallon offices, Ealing Broadway, London W5 (The post holder may be required to work at other locations, at the discretion of their line manager.) |
About Us
Carallon is a product research and development company creating industry-leading, award-winning products. Based in London, we specialise in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing, and motion control. We have our own UK-based manufacturing capability focused primarily on high-value, high-specification control products in low- to medium-volume.
Our products are used all over the world for high profile installations and events; the London Eye, the Academy Awards, U2 and Ed Sheeran world tours, and Madame Tussauds to name a few.
Products we manufacture include:
- the Pharos Architectural Controls range of lighting control products, used in theme parks and architectural installations worldwide
- the Martin Professional P3 LED Video Wall processors
- the industry-leading Brompton Technology control and processing solution for video walls used in concerts, awards shows, and television
Final assembly and QA for many of our high-value, high-specification products takes place at our own ‘boutique’ manufacturing facility in West London. For some of our higher-volume products we utilise suppliers who deliver complete products to our exacting standards. We work with an extensive network of quality UK and international suppliers built up over many years.
Job Summary
We are looking to add an experienced Manufacturing Procurement Manager to our fast-growing team. The post holder will be responsible for all manufacturing purchasing - approx £5million annual spend - as well as developing and maintaining our manufacturing supply chain. They will need to monitor stock levels, production forecasts and material lead-times to ensure we have appropriate order coverage on all manufacturing material. They will continue to work with suppliers to track order fulfilment to ensure that all required parts are delivered when they are needed and to identify any supply risks as early as possible. They will have an ongoing responsibility to ensure costs meet expectations while ensuring supply and quality are maintained.
This is a new role that will take over some responsibilities from our Technical Director – a founder of the business – and will work under his supervision going forward, in consultation with our Manufacturing Manager and Commercial Director. Excellent communication skills, high-level of personal organisation and attention to detail are all essential. A secondary aspect to the role will be supporting the Manufacturing Manager with the operations of the manufacturing department and deputising when appropriate. The position is suitable for a dynamic team player with prior experience of procurement for manufacturing within the electronics industry who is looking for a new challenge and an opportunity with a fast-growing UK-based manufacturer.
Key Responsibilities
- Maintain and further develop our manufacturing supply chain
- Monitor stock levels, production forecasts and material lead-times to manage procurement
- Ensure costs, delivery timescales and quality are all tightly controlled
- Track order fulfilment, identify any supply risks and escalate them appropriately
- Support the Manufacturing Manager to ensure the smooth running of the manufacturing department
Essential Qualifications
- Significant experience (>3 years) of purchasing for manufacturing within the electronics industry
- Experience of managing supplier relationships, including contracts and negotiation
- Excellent communication skills in both verbal and written English
- Ability to cope with demanding deadlines and high pressure in a calm and organised manner
- A methodical approach, a high level of organisation and a good eye for detail
- Experience working within an ERP system such as Oracle NetSuite
- Familiarity with MS Office – particularly Excel
- A good team player who also has the ability to work independently under guidance
Desirable Extras
- A CIPS qualification (completed or in progress)
