Cloud Support

When a controller is connecting to Cloud some network settings that can usually be disregarded on a local network must be set. This includes:

Default Gateway
Enter the IP address of the device providing the controller with a connection to the internet. This is usually a router.

DNS Servers
Primary and Secondary DNS Server addresses must be provided to the controller. This allows the controller to resolve URLs to the IP addresses needed to connect. Some networks will have their own DNS servers which can be used but public DNS servers are also available. We’d usually recommend Cloudflare’s public DNS servers:
Primary: 1.1.1.1
Secondary: 1.0.0.1

Voucher redemption for an existing Site:

– Visit cloud.pharoscontrols.com and sign in to your Pharos Cloud account
– Navigate to the Site the voucher is to be redeemed against and click the ‘Subscription’ tab
– Paste the voucher into the ‘Redeem voucher’ box and validate it
– Check the Subscription plan and length
– Check the projected renewal date and subscription plan
– Click to redeem the voucher

Voucher redemption for a new Site:

– Visit cloud.pharoscontrols.com (please sign out if you already have a Pharos Cloud account)
– Click the link to ‘Redeem Voucher for a new Site’
– Paste your voucher into the voucher box and validate it
– Check the validated voucher is providing the Subscription plan and length required
– Provide a name for the new SiteProvide the email address for the first user in the Site. This user can be an existing Pharos Cloud user. This user will receive the Owner Permission in the new Site
– Confirm all of the information is correct and redeem the Voucher

The email address provided will be invited to the Site. If this email address belongs to an existing Pharos Cloud user they will find the new Site in their My Sites list.

Pharos Cloud is built on a foundation of industry standard web technologies that provide excellent security and reliable connections. After carrying out extensive testing on many different connection types we’re confident in saying that most internet connections are suitable for Pharos Cloud.

You can read more about the requires for Pharos Cloud in out Networking Guidelines document.

Controllers must have an active connection to Cloud for Cloud Schedules to activate.

All Tasks received by a controller are run at normal priority when received. Some project files may need to be built to account for Cloud interactions.