Careers

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Pharos is seeking a Technical Training Specialist with experience of architectural or entertainment lighting control systems and training on them to be based in Cambridge or London, UK.

About Us

Pharos Architectural Controls is an award-winning manufacturer of dynamic lighting control solutions for the architectural and themed entertainment industries. Our products are highly flexible, versatile and powerful, and trusted to run day and night illuminating iconic installations around the world — from international landmarks and historic architecture to theme parks, airports, stadiums, bridges, shopping malls, art installations, and more.

Pharos strives to keep in step with the ever-changing lighting industry and adapt to the needs of our customers and their projects; our business is expanding and evolving with opportunities in new markets and new technologies in lighting. The Pharos brand is known for its high-quality lighting control, flexible integration and responsive technical support. The Pharos team are passionate about providing customers and projects with just the right control system to meet (and often exceed) their needs.

Job Summary

The Technical Training Specialist will work closely with our Product Management, Sales, and Technical Support teams to ensure there is consistent documentation and training materials available to train both internal and external customers.  This includes and is not limited to online articles, PDF Documents, PowerPoint presentations, and video tutorials.

The Technical Training Specialist will have direct involvement in customer training and will be comfortable presenting Pharos products at customer events and tradeshows. The successful candidate will often be required to assist with system diagrams and to advise on the programming of projects as well as be a resource for the Sales Team.

Key Responsibilities

• Create and maintain training documentation, videos and presentations covering all three ranges of Pharos control systems.
• Provide training on these systems to internal staff in accordance with the One Support model.
• Provide training in-house and abroad for clients and end-users.
• Demonstrate Pharos products to potential customers, and occasionally act in a technical sales capacity to support our sales team as required.
• Trial & evaluate new products & features prior to release, providing feedback to the development team.
• Assist customers with system designs, configuration and programming for specific projects.
• Make regular contributions to online support resources, including FAQs, knowledgebase articles and user tips.
• Other duties as assigned.

Essential Skills and Qualifications

• At least 4 years' experience in a customer-facing sales or support role.
• Strong presentational skills both in person and online.
• Technical knowledge of lighting or video products and experience of their use in a live event or installation environment.
• An understanding of electrical safety.
• An ability to work independently, sometimes in remote locations.
• Good working knowledge of computers (Windows/macOS).
• Strong communication skills in both written and verbal English.
• Excellent time management, including the ability to prioritise conflicting tasks appropriately.

Desirable Extras

• Lighting programming experience on architectural or entertainment lighting projects.
• Experience with programming or scripting languages, e.g. C, JavaScript or Lua.
• Practical experience or understanding of integrating systems over Ethernet.
• Experience drawing technical one-line riser diagrams for illustrating system architecture.
• Experience writing project specifications for inclusion into bid packages.
• A working knowledge of CAD or other drawing applications.
• Fluency in a foreign language — both written and verbal.

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Pharos is seeking a Technical Support Specialist with experience of architectural or entertainment lighting control systems to be based in Cambridge or London, UK.

About Us

Pharos Architectural Controls is an award-winning manufacturer of dynamic lighting control solutions for the architectural and themed entertainment industries. Our products are highly flexible, versatile and powerful, and trusted to run day and night illuminating iconic installations around the world — from international landmarks and historic architecture to theme parks, airports, stadiums, bridges, shopping malls, art installations, and more.

Pharos strives to keep in step with the ever-changing lighting industry and adapt to the needs of our customers and their projects; our business is expanding and evolving with opportunities in new markets and new technologies in lighting. The Pharos brand is known for its high-quality lighting control, flexible integration and responsive technical support. The Pharos team are passionate about providing customers and projects with just the right control system to meet (and often exceed) their needs.

Job Summary

The Technical Support Specialist will respond quickly and effectively to support requests from our customers worldwide, including manufacturer partners, dealers and end-users. The role will concentrate on providing support for customers working in Europe, but successful candidates will be part of the global Pharos support team, who work together closely to provide continuity of support around the clock for all regions.

We use Zendesk to track every support request and YouTrack to track features in development — the Technical Support Specialist will be expected to use both on a daily basis. The successful candidate will be expected to gain an awareness of the paths to market for Pharos products and contribute regularly to our online support resources to help ensure Pharos provides the best possible support.

The Technical Support Specialist will have some involvement in customer training and will be comfortable presenting Pharos products at customer events and tradeshows.

Key Responsibilities

• Respond promptly, effectively and consistently to support enquiries for Pharos projects via phone or email.
• Provide a degree of out of hours and weekend support as part of the global Pharos support team.
• Use the internal Zendesk support tracking system, ensuring that support requests are logged and responded to correctly.
• Use YouTrack to log software issues for R&D's attention, and update customers on their progress.
• Assist customers with system designs, configuration, and programming for specific projects.
• Make regular contributions to online support resources, including FAQs, knowledgebase articles and user tips.
• Assist with in-house training for clients and end-users.
• Demonstrate Pharos products to potential customers, and occasionally act in a technical sales capacity to support our sales team as required.
• Trial & evaluate new products & features prior to release, providing feedback to the development team.
• Other duties as reasonably assigned by your line manager.

Essential Skills and Qualifications

• At least 2 years' experience in a customer-facing sales or support role.
• Technical knowledge of lighting or video products and experience of their use in a live event or installation environment.
• An understanding of electrical safety.
• An ability to apply existing knowledge to unfamiliar problems, suggest possible solutions, and comment on the relative merits of different solutions.
• An ability to work independently, sometimes in remote locations.
• Good working knowledge of computers (Windows/macOS).
• Strong communication skills in both written and verbal English.
• Excellent time management, including the ability to prioritise conflicting tasks appropriately.

Desirable Extras

• Lighting programming experience on architectural or entertainment lighting projects.
• Experience with programming or scripting languages, e.g. C, JavaScript or Lua.
• Practical experience or understanding of integrating systems over Ethernet.
• Experience drawing technical one-line riser diagrams for illustrating system architecture.
• Experience writing project specifications for inclusion into bid packages.
• A working knowledge of CAD or other drawing applications.
• Fluency in a foreign language — both written and verbal.

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Job reference CAR/MM/MAR23

Salary Competitive based on experience

Working hours Full-time (37.5 hours per week)

Contract type Permanent

Location Carallon Offices, Gunnersbury, London, W4 (The post holder may be required to work at other locations, at the discretion of their line manager.) 

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About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we are specialists in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control.

Our products are used all over the world for high profile installations and events; the London Eye, the Academy Awards, the U2 world tour, and Madame Tussauds to name a few. 

Projects our team develops and manufactures for include:

• The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide
• The Martin Professional P3 LED Video Wall processors
• The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television.

We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.

Job Summary

The successful candidate will be responsible for managing the production of a division of products within Carallon’s Manufacturing operation, where the production process involves mechanical assembly, testing, and quality control. This position is ideally suited to those with prior experience of running a final assembly electro-mechanical production environment, though specific training on internal systems and processes will be provided.

Carallon’s Manufacturing team has an excellent culture of continuous improvement, learning and mutual support. Additionally, they are highly skilled in the products and processes involved in their work. We are committed to protecting the positive ethos of the team, by ensuring that those in leadership positions are able to model the core values of the company: flexible, supportive, innovative and high quality.

Candidates should be able to manage their own workload, time and line manage others. The successful candidate will have individual responsibility for day to day operation of production from the smooth operation of goods-in and incoming parts quality, to scheduling a team to delivery of finished goods, working autonomously and responding flexibly to the changing needs of the business. Our Manufacturing team is close knit and highly motivated, with a keen interest in the products it creates. Candidates should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market.

The company’s close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment.

Key Responsibilities

• Supervise a team delivering one of Carallon’s controller product ranges
• Attend regular Manufacturing Management, Parts and Supply, R&D and Scheduling meetings
• Schedule a Production Team involving line managing several members
• Work with Senior Manufacturing Engineers to ensure Documentation for Production Processes is kept accurate and up-to-date
• Overseeing and resolving quality issues with suppliers demanding corrective action
• Overseeing and resolving tools/process improvements with internal R&D team
• Feedback on delivery schedule to Operations teams
• Ensure Health and Safety, Staff Training and Equipment Maintenance is all in good order
• Respond to Customer queries on schedule or quality
• Plan with Director of Manufacturing, R&D and Senior Engineers for New Product Introduction

​Essential Qualifications

• Bachelor’s degree in manufacturing, engineering or business as well as a minimum of 3 years’ experience in a relevant manufacturing sector
• At least 2 years’ experience of Line Management of a team around a production environment
• Experience managing time effectively, prioritising conflicting tasks as appropriate, both for yourself and those you manage
• Proficient in using ERP/MRP systems
• Strong communication, organisational and empathic people skills
• Operate on strategic levels whilst also being prepared to understand the practicalities of tasks involved
• Able to act as a conduit of information, between different teams and levels of seniority, to ensure that each team-member ​understands their own priorities and how they connect to the company’s strategic goals
• Be able to follow design guidelines, instructions and mechanical drawings, as well as maintain such documents for new products
• Understanding of the implications of Compliance and relevant standards to production such as standard UL 62368-1
• Be confident taking responsibility for the consistent quality of products manufactured
• Demonstrate a good understanding of electronics and experience of its practical applications
• Understand product test cycles and be able to balance workload and provide flexibility to meet changing priorities based on incoming orders
• Excellent written communication, able to produce regular reports and updates adjusted for the a range of different audiences, as well as create and update company documentation
• Able to represent the Director of Manufacturing from time to time at key meetings

Desirable Extras 

• Experience of running the production of Electro-Mechanical products
• Lean Manufacturing experience
• Supplier Auditing experience
• ISO 9001 experience
• Continual Improvement process experience for example meeting 8D requirements of customers
• Ability to communicate effectively technical and non-technical information, both in writing and verbally
• Be able to balance multiple priorities, and demonstrate excellent time management
• Ability to enjoy contributing to a positive culture, building positive relationships with all types of personalities and bringing the best out of a dedicated team
• Interest in, and knowledge of, video or lighting for live entertainment

Job Reference CAR/SQAE/APR23

Salary Competitive, depending on experience

Working hours Full-time (37.5 hours per week)

Contract type Permanent

Location Carallon Offices, Gunnersbury, London, W4

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About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we specialise in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control.

Projects our team designs and manufactures for include:

• The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide
• The Martin Professional P3 LED Video Wall processors
• The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television.

We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.

Job Summary

We are looking for a software test engineer to join our team. Primary focus would be on effective manual testing of our industry-leading lighting control and video processing products, however we also utilise automated testing using Squish. We offer a very friendly, flexible and supportive working environment.

Candidates should be able to manage their own time as they will be involved in testing across multiple projects, working independently but under the guidance of the project leader. Good communication skills are essential in liaising with external clients on clarifying field reports as well as working internally with developers to reproduce reported faults. This position is suitable for those with some prior experience of software testing, but training will be provided on our products and related technologies if not. The ideal candidate will be methodical, with an eye for detail, but will also be able to think creatively to anticipate how customers might use a product and where problems might occur.

Key Responsibilities

• Quality assurance testing of new products and software versions prior to release
• Investigating fault reports to reproduce issues, identify bugs and document them thoroughly in our defect-tracking system
• Create detailed, comprehensive and well-structured test plans and test cases 
• Design, develop and execute automation scripts 
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Stay up-to-date with new testing tools and test strategies 
• Collaborating with colleagues on improving our testing methodology and the efficiency and quality of our QA

Essential Qualifications

• An undergraduate degree in a relevant engineering subject or equivalent
• Strong knowledge of software QA methodologies, tools and processes
• A methodical approach and a good eye for detail
• Strong computing skills and an aptitude for learning to use advanced software
• Analytical skills, including the ability to understand and reason about complex information
• Strong communication skills in both verbal and written English
• Excellent time management, including the ability to prioritise conflicting tasks appropriately
• Ability to work independently under guidance

Desirable Extras 

• Technical experience working with lighting or AV control products
• Familiarity with video standards and technologies
• Previous experience of project management or team leadership 
• Previous experience coding with HTML, JavaScript and/or Lua
• Previous experience with the Squish automated GUI testing system from froglogic
• Proven work experience in software quality assurance
• Experience in writing clear, concise and comprehensive test plans and test cases 
• Hands-on experience with both manual and automated testing 

Job reference  CAR/JUN23/STPM

Salary  Competitive based on experience

Working hours Full time                     

Contract type Permanent

Location  272 Gunnersbury Avenue, Chiswick, London W4 5QB

About Us

Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we are specialists in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control.

Our products are used all over the world for high profile installations and events; the London Eye, the Academy Awards, the U2 world tour, and Madame Tussauds to name a few. 

Projects our team develops and manufactures for include:

• The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide
• The Martin Professional P3 LED Video Wall processors
• The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television.

We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.

Job Summary

The Senior Technical Project Manager will be responsible for the smooth running of client projects, ensuring that they are delivered on time and on budget. They will be the central hub of the project delivery effort with visibility of all key internal and client areas, and must be a strong voice for deadlines and accountability.

Significant time will be spent with Gantt tools to assist Project Leads in planning roadmaps and workloads. They will also assist in timesheet gathering/analysis for billing purposes, and in report generation to update directors and inform R&D strategy.

The role requires a good balance of technical knowledge, strong process ability and excellent teamworking and people skills. It offers an opportunity to interact with numerous sub-departments and undertake a variety of duties and challenges.

Key Responsibilities

• Internal team liaison. Gathering progress feedback via scrums or individual meetings and understanding/mitigating potential dependency bottlenecks and blockages.
• Using Gantt tools to plan/estimate/track new work cycles in collaboration with software/hardware project leads.
• Running daily team standups, planning sprints and managing retrospectives.
• Client liaison, management, and progress updates. Clear communication and expectation management on key deliverables. Working with clients to clarify requirements and feature specs and translate these into clear descriptions for developers.
• Helping prepare monthly timesheets for internal billing and annual work summaries for R&D tax credit applications.
  

Essential Qualifications

• Degree in a related field from a Russell Group university or equivalent.
• At least 4 years’ commercial experience of technical project management in an engineering environment.
• Strong interpersonal and teamworking skills and experience of working with engineers.
• Proactivity in raising and mitigating team and project issues as they arise. Willingness to challenge teams and individuals appropriately when necessary.
• Strong process-orientated approach to management. Excellent attention to detail and methodical approach to tasks.
• Exposure to/knowledge of Agile methodology (Scrum/Kanban).
• ​Experience with Gantt/project management tools (e.g. Celoxis, MS Project).
  

​Desirable Extras

• Formal qualifications in project management or related discipline (e.g. PMI/IPMA/APM or equivalent accreditation).
• Experience with issue tracking systems such as YouTrack, Jira or similar.
• Experience in external compliance certifications such as UL/ETL and EMC emissions.
• Interest in or experience working with video or lighting products for live entertainment.